Organization: Emerging Cooking Solutions
Closing date: 16 Dec 2019
Background and Purpose
Emerging Cooking Solutions (ECS) have been operational in Zambia since 2013. We offer the only widely available service converting rural and urban households away from firewood and charcoal use. Our product is a subscription model for stoves and fuel, whereby customers make a down-payment to receive a clean cook stove and one month’s supply of pellets, and must continue to make further payments to receive pellets and to complete payment of the stove. Failure to do so results in repossession of the stove.
Within this model, the cost of managing payment reminders, locating, repairing and as a last resort, repossessing the cookstove is significant. Cost is the primary limiting factor in increasing uptake of clean cookstoves which is absorbed by the provider or passed on to the customer.
ECS has about 3000 clients in our subscription service model and an extensive network of sales agents. In the last year we have invested heavily in customer service, driving distribution and sustained use; providing a toll-free short-code number for no-cost customer service through a six-person call-centre.
We are currently preparing to distribute one of the most advanced and affordable data-enabled clean cookstoves. With remote monitoring and control, user data will enable operational efficiencies to be identified and margins improved. By seamlessly combining user, system and payment information, the project enhances credit-risk profiles. This will improve affordability, reduce operational efficiencies and optimize default rates, resulting in sustained development impact.
Description of Consultancy
Emerging Cooking solutions would like to engage a Data Policy consultant to design an ECS data policy, and create a road map for its implementation.
The key output of this work will be a data policy, which will document best practice, both internationally and in Zambia; discuss what level of data protection ECS wants to achieve and in what stages; and create a road-map for implementing the policy.
To this end, the consultant will work closely with the software development team (Barcelona, Spain- based).
Scope of work
Working remotely with 1-2 trips to Lusaka, Zambia, the Consultant will be required to:
· A draft data policy (written and presentation format)
· Implementation plan for roll our of the policy (both with software development team and ECS staff)
· Final data policy (written document)
· Final report
The consultant will report to ECS Zambia’s CEO Mattias Ohlson.
The duration of this assignment is from February 2020 to May 2021 (part-time work).
How to apply:
Please submit a CV, including details of two referees, a technical proposal and a financial proposal to firstname.lastname@example.org.
Evaluation of Tenders
a. Previous experience in data policy related work (30%)
b. Previous experience in software development (20 %)
c. Previous experience of working with PAYGO or mobile money technologies (10%)
d. Previous experience training teams (10%)
e. Financial Proposal (30%)